Payment Policy

At Pearl Palace, we are committed to providing a seamless and secure payment experience for our customers. Please review our payment policy to understand the terms and conditions related to transactions on our platform.

1. Accepted Payment Methods

We accept the following payment methods:

• Mobile Banking: bKash, Nagad, Rocket, Upay
• Debit & Credit Cards: Visa, MasterCard, American Express
• Bank Transfers: Direct deposit to our designated bank account
• Online Payment Gateways: SSLCOMMERZ, PortWallet, AamarPay
• Cash on Delivery (COD): Available in selected locations
• EMI (Equated Monthly Installments): Available through select banks

2. Payment Security

We prioritize the security of our customers’ financial information by using industry-standard encryption and secure payment gateways. All online transactions are processed through trusted third-party payment providers to ensure safety and confidentiality.

3. Payment Confirmation

• Upon successful payment, customers will receive an order confirmation email or SMS with transaction details.
• If you do not receive confirmation within 24 hours, please contact our support team.

4. Cash on Delivery (COD) Policy

• COD is only available in selected areas.
• Customers must provide an active phone number for order verification.
• Exact cash payment is required upon delivery.

5. Refunds & Cancellations

• Order Cancellations: Orders can be canceled before shipment. Refunds will be processed within 7-10 business days.
• Failed Transactions: If a payment fails but the amount is deducted, it will be refunded within 5-7 business days.
• Refunds for Returns: Refunds will be issued per our Refund & Return Policy after inspection of the returned item.

6. Payment Disputes

In case of any unauthorized transactions or disputes, please contact us immediately. We will work with the payment provider to resolve the issue.

7. Contact Us

• For any payment-related queries, reach out to us at:
  
  E-mail : pearlpalace@gmail.com
  Phone : +8809647001996

By making a purchase from Pearl Palace, you agree to our payment policy. Thank you for choosing us!