Refund & Return Policy

Pearl Palace is committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

Returns

• You may return items within 14 days of receiving your order.
• Items must be unused, unworn, and in their original packaging with all tags attached.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Returns are not accepted for custom or personalized items unless they arrive damaged or defective.
• Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
• To initiate a return, please contact our customer service team at  +8809647001996

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days and credited to your original payment method.
• Shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

• If you need to exchange an item for a different size or color, please initiate a return and place a new order.
• Exchanges are subject to item availability.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue.
• We will offer a replacement, exchange, or full refund at no additional cost.

Non-Returnable Items

• Custom or personalized jewelry
• Gift cards
• Final sale or clearance items

Contact Us

For any questions or concerns, please reach out to our support team at:

• E-mail : pearlpalace@gmail.com
  Phone : +8809647001996
  What's App : +8801628-301052

We appreciate your business and strive to provide you with the best shopping experience!